Return Information

Have questions? Call 1.800.473.2267

Return Policy
Sale and Special Product are non-returnable or refundable.

Non Sale or Regular Purchased Product have a 30 day limit for exchange or refund from date of receiving.
Pecans.com wants you to be completely happy with your purchase.

EU/EEA Customers: Notwithstanding the above, customers located in the European Union or European Economic Area retain the statutory right of withdrawal within 14 days of receiving their order, including on sale items, as required by EU consumer protection law. To exercise this right, contact us at retail@pecans.com or 1.800.473.2267.

Before filing a credit card or PayPal dispute, please call Pecans.com at 800.473.2267. In most cases, issues with customer and Pecans.com can be resolved immediately. Please call Pecans.com before leaving any bad reviews. Please give Pecans.com the opportunity to make you completely happy! Customer happiness is of the Utmost Priority to Pecans.com.

Regular orders can be returned or refunded within 30 days of RECEIVING in their original packaging.  Please notify Pecans.com by phone 800.473.2267 or email retail@ pecans.com before the return.

Return address: 1013 West Front St Goldthwaite TX 76844. The customer is responsible for returning the item(s). Pecans.com will not pay for shipping on return items. A refund will be issued for the amount of items only, and will not include original shipping costs. An exchange of  identical product is also acceptable if decided agreeably between customer and Pecans.com, however Pecans.com will not pay for shipping. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with us positive.